Receipt printing with Châtaigne

Châtaigne is an online ordering solution for hospitality. With Châtaigne, the receipt printer is installed and configured by Châtaigne, not from your Expedy console. Get in touch with them to have your printer activated.

Who does what

Party Responsibility
Expedy Supplies the cloud printer, its connectivity (Ethernet, Wi-Fi or 4G SIM) and the console where you follow your print jobs
Châtaigne Pairs the printer with your account, sets the receipt layout and switches the service on

Getting your printer activated

  1. Order your machine, or use the one you already have
  2. Contact Châtaigne and tell them you want to print your orders on an Expedy cloud printer
  3. Châtaigne handles the pairing and the receipt layout on their side
  4. Once activated, orders print automatically, with nothing left to do on your part

If your printer already appears in your Expedy account, give Châtaigne its API Printer UID, shown on the printer page in the API Keys & UID card of the Expedy console.

Once it is live

From the Expedy console you can, at any time:

  • Check that the machine is reachable, with Check Status on the printer page
  • Review every job in Print Jobs History
  • Follow your monthly usage and change plan, the FREE plan being capped at 50 print requests per month

Anything about the order content or the ticket layout goes through Châtaigne, since the connection lives on their side.

Need help?